Terms & Conditions


Terms & Conditions

1. General
Professional Health products has designed a comprehensive high quality informational database for it's customers and potential customers regarding our company and product line. This information is for educational purposes only and is not intended to substitute any medical advice given by a Healthcare Practitioner. Professional Health Products is not liable for the use or misuse of any of the information in this website regarding any adverse effects that may occur. The information in this website contains suggestions only on procedures and preparations. This information in no way replaces any information given by a Healthcare Practitioner. For further information seek medical advice from a trained Healthcare Practitioner.

2. Terms And Conditions of Sale
Only legitimate clients shall purchase products from PHP online. All orders will be sent to PHP for review and are not guaranteed. ALL INVOICES ARE DUE NET 30 DAYS ON ESTABLISHED ACCOUNTS.

3. Shipping And Handling
PHP will extend 30 day credit to all professional accounts who have established credit with us. All others may send cheque or moneyorder with order, receive shipment C.O.D., or bill orders to a credit card. We accept MasterCard and VISA. For your convenience, monthly statements showing paid and unpaid invoices are emailed/mailed on the first of each month. On all orders under $275.00 there will be a $22.00 shipping and handling fee charged for courier, and $17.00 fee charged for Canada Post.

4. Finance Charges
Any invoices that have not been paid according to the above terms will become delinquent. Any new orders received after that time will not be entered until past due invoices are paid. We certainly appreciate and need your business, but in order to maintain our inventory and to be able to supply all of our customers in these inflationary times, we must collect our receivables promptly. All balances over 30 days are subject to a finance charge of 2% per month, which purchaser agrees to pay.

5. Our Prices Are Subject To Change Without Notice
Although we make every effort to keep our price list as current as possible, fluctuating prices of raw materials may, at times, make it necessary to change our prices without adequate time to notify our customers. We are not responsible for printing errors.

6. Claims
Claims for shortages must be made within 7 days after receipt of merchandise. Claims for damaged merchandise should be made with the carrier at the time of delivery.

7. Returns
We cannot issue credit for products which are within 6 months from the expiry date, marked with prices, damaged, or if the bottles have been opened or the seals broken. Returned products must be in saleable condition. Merchandise returned without written authorization will be refused. Please call for return authorization. All returns are subject to a 25% re-stocking and handling charge. Lactobacillus products (ie. Probifido, Pro Dophilus, Pro-Flora) are non-returnable because they require refrigeration. We, therefore, could not guarantee potency on returned products that are to be re-sold.